The situation is constantly evolving but we will endeavor to keep this page updated.
(Last Updated Thursday 24th June At 11:30am)
Frequently Asked Questions
1. Is McD’s Garden Centre Back Open As Normal To The Public?
McD’s Garden Centre is NOW OPEN AGAIN and we are trading from 9.30am to 6.00pm, 7 days a week. The store will be strictly controlled and we are practicing SOCIAL DISTANCING and the safest of procedures for both our customers and our staff. Our CAFE will REMAIN CLOSED until further notice. Presently we do not intend to reopen the cafe on the 29th of June.
2. What Do We Do When We Arrive At McD’s Garden Centre?
- Please enter through Back Gate Only
- Exit via Main Door only
- Obey 1 Way System In Store highlighted
- Shop 2 metres apart at all times
At Galway Crystal
- Please enter through Galway Crystal Building Front Door Only
- Please don’t enter via the back door of the garden centre to help us maintain social distancing.
- Exit via Garden Centre Door only
- Shop 2 metres apart at all times
3. Is McD’s Online Shop Still Doing Deliveries?
At present yes, online orders are continuing and delivery times are almost back to normal with our couriers. We are in constant contact with our delivery partners An Post and our special couriers and so far they have been able to continue but service turnarounds of around 4-5 days are the normal with An Post etc. However, please note this can change extremely quickly during this unprecedented time.
Click and collect is currently only available for collection in Loughrea as this is the store we run our website out of and we cannot guarantee stock of item in Galway Crystal at present.
4. How Are The Delivery Companies Handling Covid-19?
An Post can no longer offer up to 3 delivery attempts for eCommerce customers. An Post will attempt to deliver customers parcels once, and will attempt to find a safe place at the customer’s home. If the parcel cannot be delivered it will be stored free of charge in the local Delivery Service Unit for customers to collect.
To mitigate against any risk of the spread of Covid19, An Post delivery operatives will not be handing the scanner to the customer to capture proof of delivery or ask the customer to sign for delivery of any item (parcel, registered mail or express) The postal delivery operative, can sign for the customer, once they are in the presence of the customer.
Please note the speed at which deliveries are happening has slowed through COvid -19. Our standard delivery time has gone from 2-3 working days to 5 working days as standard but please note some orders may be slower again.
5. Can I Order Online From McD’s & Collect Without Entering Shop?
We have our Click and Collect service available in Loughrea only. . You can avail of this by shopping online and in the checkout by clicking Click and Collect in the shipping section. Once you have placed your order you can come to the shop and produce your receipt at the GARDEN CENTRE GATES where we will assist you with your collection. You can wait there or you can enter the shop if you wish to do so. Please bear with us as since opening it can be busy as everyone is availing of this service and the weather has us all out in the garden. At Present we cannot take order over the phone or offer card payments.
6. When will my order arrive?
We are working at max capacity to get all orders out. Picking and packing is running as normal now with the backlog now cleared. Dispatch usually takes 24 hours. When the order has been shipped, you should receive a notification from McD’s and then a tracking code from An Post once they book it into their system. Please be patient as we and An Post are moving as fast we can however we have restrictions we must follow that keep our staff safe and allow us to meet increased demand.
7. There has been a mistake with my order or something is missing.
We will always strive to offer 100% customer service but sometimes mistakes happen. If you have an item missing, first please check all packaging. Larger items are sometimes split into two or more packages. Fear not it is probably on its way. If an item was not in stock, you should have been refunded that item back to your card. If an item has arrived damaged or wrong, please get in touch and we will get back to you.
8. Can I get a tracking code to trace my order?
Please check your emails. An Post send notifications directly to your email. It will have a title for instance like An Post Delivery Notification for tracking item CE 946297576 IE. For bulky items sent by couriers we don’t offer tracking codes. Our couriers will contact you directly to arrange delivery. Local deliveries will be the same.
9. I made a mistake with my order or want to add another item to my order
Unfortunately we cannot make any amendments to existing orders nor can we add products or merge two orders together at this time. We apologize if this causes any inconveniences.
10. Can I request a product you have in shop but it’s not online yet
We are continually adding new products to our site daily so by all means you can email firstname.lastname@example.org. We would ask that you put the title of your email as “Product Request”. We are working through the items but cannot give any time commitments to when that item will appear online.
11. Can I order over the phone?
Sorry we cannot offer a telesales service at this time. We have no way of processing the order or payment. Please order online at mcds.ie
12. Can I talk to somebody over the phone?
Sorry we cannot offer this service at this time, you can however email email@example.com
13. When will you reply to my email
Please note we will reply to all any emails that need replied to within 24 hours.
From All The Team @ McD’s