McD’s is committed to selling high-quality products, but we also know there may be times when you need to exchange or return something you’ve bought.
If You Change Your Mind
We will willingly refund or offer an exchange on any unused product returned within 30 days from the date of purchase. To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, with manuals, accessories, and in its original packaging. You will also need to provide proof of purchase (receipt and/or dispatch note).
Please note that if your item is not returned in its original packaging or received in the same condition as when it was sent out, a fee will be deducted from your refund. This fee is intended to cover the cost of repacking the item. Alternatively, the item may be returned to you if it is not in saleable condition.
Your Return Made Easy
Please note, we do not offer FREE RETURNS.
Returns of orders through An Post are facilitated through
returnmyshopping.ie. We are listed on their website. An Post can arrange a collection from your door. Please contact them directly as they have a simple and easy process for returns.
Returns need to be sent to the following address:
McD's Garden & Home,
Northpoint Unit 13,
Ballybane Industrial Estate,
Off Tuam Road,
Galway
H91 Y681
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please send photographs of the order, as well as a copy of your receipt, so that we can evaluate the issue and make it right. Please note, you must notify us within 7 days of receipt of your order. The item must be returned with all packing materials, manuals and accessories intact.
Our Customer Service team works Monday to Sunday 9.30am to 6.00pm.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
customerservice@mcds.ie.
Return a Large Bulky Item
For the purposes of this returns policy, a “large bulky item” means any item that is over 25 kg. However, some items may be classed as large or bulky items even if they weigh less than 25 kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:
If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please email
customerservice@mcds.ie if you wish to return a large item.
