FAQ's

Shipping

We offer free shipping when you spend over €75 on a standard delivery item. Items under €75 will be charged at our standard rate of €6.95. Please note some items require extra handling and will incur higher charges. Please see our delivery information for a full breakdown of costs.

Standard delivery normally takes between 2-5 working days. Please note all delivery times is subject to change due to external factors such as busy periods with our couriers.

Currently, you cannot request a specific delivery date or time when you place your order with us however when you get a notification from our couriers like An Post or DPD, you will receive a tracking email/text which you can manage your delivery times directly with them. We have no control of their schedules and delivery dates.

We deliver to 32 counties in Ireland.

Returns

Please visit our Easy Returns for a full breakdown.

Payments

We accept payments via all major credit cards. This is handled by stripe, the world leaders in online payments. We also accept payment through  Apple Pay and Google Pay.

We work with only the safest and most secure payment providers in the marketplace.  McD’s do not handle any credit information.

Orders

You will receive an email title ‘Order (your order reference number) confirmed!’.

Please check your spam folder for this message & if it seems you still have not received it, get in touch with us at customerservice@mcds.ie.

From there our team will source your item, package it and ship it.

At shipping stage you will receive a further update via email that your order has left McD’s and is with our couriers. From there, our couriers will be in touch directly with you regarding delivery dates and tracking codes. 

Some of our items, for example garden furniture need to be delivered on a pallet due to the delicate nature of the materials (eg. glass table tops) and/or size of the order. 

Contact Us

Have further questions? Reach out via the following channels: